Level 2 Door Supervisor

Course Structure As Follow

Unit 1 – Working within the Private Security Industry

• Know the main characteristics of the Private Security Industry
• Understand legislation as it applies to the individual in carrying out a licensable activity
• Understand the importance of safe working practices to comply with legal requirements
• Understand fire procedures in the workplace
• Understand emergencies and the importance of emergency procedures
• Understand the importance of communication skills and customer care

Unit 2 – Working as a Door Supervisor within the Private Security Industry

• Understand the role and objectives of a door supervisor
• Understand civil and criminal law relevant to a door supervisor
• Understand searching relevant to a door supervisor
• Understand powers of arrest relevant to a door supervisor
• Understand drug-misuse issues and procedures relevant to the role of a door supervisor
• Understand incident recording and crime scene preservation relevant to the role of a door supervisor
• Understand licensing law and social responsibility relevant to the role of a door supervisor
• Understand emergency procedures which should be followed by a door supervisor
• Understand how a door supervisor can help to keep vulnerable people safe
• Understand queue management and venue capacity responsibilities relevant to a door supervisor

Unit 3 – Conflict Management within the Private Security Industry

• Understand the principles of conflict management appropriate to their role.
• Understand how to recognise, assess and reduce risk in conflict situations
• Understand how to communicate effectively in emotive situations and de-escalate conflict.
• Understand how to develop and use problem solving strategies for resolving conflict.
• Understand good practice to follow after conflict situations

Unit 4 – Physical Intervention Skills within the Private Security Industry

• Understand physical interventions and the implications of their use
• Understand how to reduce the risk of harm when physical intervention skills are used.
• Be able to use non-aggressive physical skills to protect yourself and others
• Be able to use non-pain related standing, holding and escorting techniques, including non-restrictive and restrictive skills
• Understand good practice to follow after physical interventions

This qualification has been developed to meet the requirements of the Security Industry Authority (SIA). It is based on the relevant SIA Specifications for Learning and Qualifications and provides the learner with the necessary skills and knowledge to apply for an SIA licence and work as the below:

• Receptionist
• Security Guard
• Mobile patrol
• Key Holder
• Door Supervisor(Bouncer)
• Event Crowd Controller
• Search Team
• Site Security
• Concierge
• Aviation security
• Transport
• Theaters
• Cinema
• Leisure parks
• Corporate
• Heritage
• Galleries
• Car park
• Security
• Educational institutions
• Events

Please note it is mandatory for all candidates to hold or achieve a First Aid at Work or First Person on Scene qualification when applying for your SIA license.

You must provide:

• Two identity documents from group A. At least one document must show your current address and at least one document must show your date of birth.

Or

• One identity document from group A and two documents from group B. At least one document must show your current address and at least one document must show your date of birth.

Group A

• If you are a UK passport holder, your passport number entered on the application form. You do not need to submit the actual passport.
• Signed valid passport of any other nationality.
• Signed valid UK photo driving licence (both parts of the full or provisional licence are required)
• UK original birth certificate issued within 12 months of birth
• UK biometric residence permit

Group B

• Valid EU photo ID card.
• Valid UK firearms licence with photo
• Signed valid UK paper driving licence.
• Marriage certificate or Civil Partnership certificate, with translation if not in English.
• UK birth certificate issued more than 12 months after date of birth, but not a photocopy.
• Non-UK birth certificate, with translation if not in English.
• UK adoption certificate
• P45 statement of income for tax purposes on leaving a job issued in the last 12 months.
• P60 annual statement of income for tax purposes issued in the last 12 months.
• Bank or building society statement issued to your current address, less than three months old. You can use more than one statement as long as each is issued by a different bank or building society.
• Mortgage statement issued in the last 12 months.
• Utility bill (gas, electric, telephone, water, satellite, cable) issued to your current address within the last three months. You can only submit one utility bill in support of your application.
• Pension, endowment or ISA statement issued in last 12 months.
• British work permit or visa issued in last 12 months.
• Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority issued within the last three months. You can submit more than one letter as long as each is issued by a different Government department or a different local authority.
• A credit card statement sent to your current address within the last three months. You can submit more than one statement as long as each is issued by a different issuer.
• Council Tax statement issued in the last 12 months.
• Child benefit book issued in last 12 months.